In November I took a day or two off from work to turn my attention to my beloved beast of a house and the horror that is renovating! I have a 100+ year old Victorian home in the heart of Saint John's south end (for you readers who are not from the area, the city is known to locals by it's directional quarters, a nod to it's history as separate communities decades ago). The beauty of my place is it's "bones" - eleven foot ceilings, original hand-carved mouldings, marble fireplaces, etc. The challenge is… well it’s over 100 years old and as my grandmother says, the older you get the more maintenance you need!
Now I consider myself to be a relatively skilled do-it-yourselfer. I can tackle many carpentry jobs, install most flooring, even do some basic wiring, etc. But with my fixer-upper-house I am facing all kinds of interesting little challenges where a little advice, if not a full-fledged professional contractor, is absolutely necessary. So late in November I found myself looking for that advice at a local family-owned business called Ritchie’s, which is as far as I can tell the original Home Depot for Saint John.
I LOVE THIS PLACE! To me these folks are the epitome of customer service, something becoming a real rarity these days. The staff know their stuff, they know their products and they know their suppliers (in most cases personally) so if you’re looking for something that they don’t have they can pretty much get it for you. And another rarity – they all seem happy to be at work! The place is full of smiles, helping hands and practical jokes – jokes that you can participate in if you’re game!
I’m not posting this to provide any sort of commercial endorsement mind you. I just find that we’re so surrounded by stress these days that it’s wonderful (and truly unique) to have a relaxing, fun experience shopping. And it’s made even better by people who aren’t worried about clocking out for their break on time, or how something isn’t their problem or not their department. It’s just so nice to have a retailer genuinely understand and apply the definition of customer service!
I grew up in a very small town where all the businesses were family run. When I lived in other cities there were times when I would have given my right leg (or left for that matter) to have that kind of experience again. Lucky for me I’m now in Saint John where that kind of business is still alive and well.
Now I consider myself to be a relatively skilled do-it-yourselfer. I can tackle many carpentry jobs, install most flooring, even do some basic wiring, etc. But with my fixer-upper-house I am facing all kinds of interesting little challenges where a little advice, if not a full-fledged professional contractor, is absolutely necessary. So late in November I found myself looking for that advice at a local family-owned business called Ritchie’s, which is as far as I can tell the original Home Depot for Saint John.
I LOVE THIS PLACE! To me these folks are the epitome of customer service, something becoming a real rarity these days. The staff know their stuff, they know their products and they know their suppliers (in most cases personally) so if you’re looking for something that they don’t have they can pretty much get it for you. And another rarity – they all seem happy to be at work! The place is full of smiles, helping hands and practical jokes – jokes that you can participate in if you’re game!I’m not posting this to provide any sort of commercial endorsement mind you. I just find that we’re so surrounded by stress these days that it’s wonderful (and truly unique) to have a relaxing, fun experience shopping. And it’s made even better by people who aren’t worried about clocking out for their break on time, or how something isn’t their problem or not their department. It’s just so nice to have a retailer genuinely understand and apply the definition of customer service!
I grew up in a very small town where all the businesses were family run. When I lived in other cities there were times when I would have given my right leg (or left for that matter) to have that kind of experience again. Lucky for me I’m now in Saint John where that kind of business is still alive and well.




